Frequently Asked Questions (FAQ)

About Our Products

Q: What are the main products offered by WONSHITA NEW ENERGY SOLUTIONS LIMITED? A: We specialize in a range of innovative and eco-friendly products, including Heat Pumps, Air Conditioners, and Spare parts for HVAC systems.

Q: Are your products energy-efficient? A: Yes, all our products are designed with energy efficiency in mind, ensuring you save on energy costs while reducing your environmental impact.

Q: Do you offer custom solutions like OEM or ODM? A: Absolutely. We accept OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) orders, allowing us to tailor our products to meet your specific requirements.

Ordering and Delivery

Q: What is your typical delivery time frame for orders? A: Our standard delivery period ranges from 15 to 35 days after receiving your order confirmation and deposit.

Q: How can I track my order? A: Once your order is placed, you will be provided with an order number that you can use to track your shipment status with our customer service team.

Q: What trade terms you are offering? A: EXW, FOB, CNF, CIF, DDP, depends on your needs

Q: What payment methods do you accept? A: We accept payment through Telegraphic Transfer (T/T). This method ensures a secure and efficient transaction process. 30% as deposit to start production, balance by T/T before shipment.

Q: Is there a minimum order quantity (MOQ)? A: Please contact our sales team for details regarding MOQ, as it may vary depending on the product and your specific requirements.

Q: Can I place a sample order before a bulk purchase? A: Yes, we encourage customers to place a sample order to evaluate the quality and performance of our products before committing to a larger purchase.

Technical and After-Sales Support

Q: Do you provide technical support for your products? A: Yes, we offer comprehensive technical support and assistance to help you with installation, operation, and maintenance of our products.

Q: What is your warranty policy? A: Our warranty policy varies by product, but we typically provide a warranty period that covers defects in materials and workmanship. Details can be found in the product documentation or by contacting our support team.

Q: Do you provide spare parts? A: Yes, For mass production orders, we provide 1% FOC spare part for fast after-sales service.

Customization and OEM/ODM Services

Q: What are the steps to initiate an OEM or ODM project with your company? A: To start an OEM/ODM project, please contact our sales team with your specifications and requirements. We will work closely with you to develop a product that meets your needs.

Q: Can you help with the design and development process for custom products? A: Our team of engineers and designers are ready to assist you in creating custom products that align with your vision and meet industry standards.

Contact Us

For further inquiries or to speak with a sales representative, please use the following contact information:

• Tel / WhatsApp: 0086-1983 072 9865
• Email: wonshita@gmail.com

We are here to assist you with any questions or concerns you may have.